# Card not working at all **URL:** \ **Category:** Bug reports\ **Created:** [15 June 2020 19:33 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954 "2020-06-15T19:33:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![N111](https://avatars.discourse-cdn.com/v4/letter/n/65b543/32.png) [@N111](https://community.tallymoney.com/u/N111)\ **Post date:** [15 June 2020 19:33 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/1 "2020-06-15T19:33:05Z")
Anybody else still stuck on the order new card screen and their current card no longer working? Also, are people having trouble with outgoing payments not crediting this evening? ---
**Author:** ![Taiz](https://avatars.discourse-cdn.com/v4/letter/t/9fc29f/32.png) [@Taiz](https://community.tallymoney.com/u/Taiz)\ **Post date:** [16 June 2020 02:47 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/2 "2020-06-16T02:47:04Z")
Yes. I froze my card before the update now can’t unfreeze it as its stuck on order new card! Also sent a payment out on Sunday and still waiting for it to appear in my bank account. ---
**Author:** ![stix40](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/stix40/32/67_2.png) [@stix40](https://community.tallymoney.com/u/stix40)\ **Post date:** [16 June 2020 12:01 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/3 "2020-06-16T12:01:04Z")
Taiz same as you ! but my payments have succeeded in getting to bank ! uninstall app and re install might help with ( stuck on yellow tally screen ) ---
**Author:** ![N111](https://avatars.discourse-cdn.com/v4/letter/n/65b543/32.png) [@N111](https://community.tallymoney.com/u/N111)\ **Post date:** [16 June 2020 12:06 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/4 "2020-06-16T12:06:18Z")
I made a 4p test this morning to my partners account and went in instantly. Straight after I did an £80 payment to my account and it’s nowhere to be seen. I’m now missing £20 from last Wednesday, £200 £1 £2 from yesterday and £80 from today. Along with a card that doesn’t work online or in an ATM. Not a single reply to my many emails is also a complete joke. Over £300 missing. ---
**Author:** ![Carolwhiteshusband](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/carolwhiteshusband/32/284_2.png) [@Carolwhiteshusband](https://community.tallymoney.com/u/Carolwhiteshusband)\ **Post date:** [16 June 2020 12:37 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/5 "2020-06-16T12:37:54Z")
I would stop testing it ! ---
**Author:** ![N111](https://avatars.discourse-cdn.com/v4/letter/n/65b543/32.png) [@N111](https://community.tallymoney.com/u/N111)\ **Post date:** [16 June 2020 12:43 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/6 "2020-06-16T12:43:51Z")
I know. It’s just a pain in the arse when your trying to get money out of Tally. Just sent a payment to my partner again and it’s credit instant. Baffling. ---
**Author:** ![damon-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/damon-tally/32/19_2.png) [@damon-tally](https://community.tallymoney.com/u/damon-tally)\ **Post date:** [16 June 2020 18:26 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/7 "2020-06-16T18:26:06Z")
The card not rendering in all fix is now released. We’re confident this should work for all users. You will need to close your app and reopen. If you still face issues please contact support@ If you have been issued a new virtual card this may be because you hit the order card button while we had this issue. A new physical card will be reissued. ---
**Author:** ![N111](https://avatars.discourse-cdn.com/v4/letter/n/65b543/32.png) [@N111](https://community.tallymoney.com/u/N111)\ **Post date:** [16 June 2020 18:34 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/8 "2020-06-16T18:34:00Z")
It now appears I have a new card so that will be the issue with my current card not working. I will try and make a payment using the virtual card and hopefully we will be in business. ---
**Author:** ![N111](https://avatars.discourse-cdn.com/v4/letter/n/65b543/32.png) [@N111](https://community.tallymoney.com/u/N111)\ **Post date:** [16 June 2020 18:52 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/9 "2020-06-16T18:52:58Z")
I have entered the new card details when trying to make a payment is it’s still failing on several sites. ---
**Author:** ![damon-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/damon-tally/32/19_2.png) [@damon-tally](https://community.tallymoney.com/u/damon-tally)\ **Post date:** [16 June 2020 18:54 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/10 "2020-06-16T18:54:31Z")
Thanks @N111 we’ll investigate first thing. ---
**Author:** ![N111](https://avatars.discourse-cdn.com/v4/letter/n/65b543/32.png) [@N111](https://community.tallymoney.com/u/N111)\ **Post date:** [16 June 2020 19:00 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/11 "2020-06-16T19:00:55Z")
Thanks Damon. I tried to transfer £25 and £5 out of my account After being refunded £300 but they failed and have disappeared into thin air again and I the new card details aren’t working. So I have absolutely zero access to my funds. Please get in touch in the morning. Thanks ---
**Author:** ![damon-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/damon-tally/32/19_2.png) [@damon-tally](https://community.tallymoney.com/u/damon-tally)\ **Post date:** [16 June 2020 19:03 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/12 "2020-06-16T19:03:08Z")
Something very clearly going wrong with your account specifically. I will investigate personally first thing ---
**Author:** ![N111](https://avatars.discourse-cdn.com/v4/letter/n/65b543/32.png) [@N111](https://community.tallymoney.com/u/N111)\ **Post date:** [16 June 2020 19:35 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/13 "2020-06-16T19:35:07Z")
Card is now working. I’ll let you know if it stops working. Thanks Damon ---
**Author:** ![stix40](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/stix40/32/67_2.png) [@stix40](https://community.tallymoney.com/u/stix40)\ **Post date:** [17 June 2020 08:08 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/14 "2020-06-17T08:08:39Z")
Damon Just checked , card not visible ! still asking to order new . ---
**Author:** ![damon-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/damon-tally/32/19_2.png) [@damon-tally](https://community.tallymoney.com/u/damon-tally)\ **Post date:** [17 June 2020 08:11 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/15 "2020-06-17T08:11:36Z")
@stix40 I’m sure you did but can you just confirm you closed the app entirely and reopened? ---
**Author:** ![stix40](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/stix40/32/67_2.png) [@stix40](https://community.tallymoney.com/u/stix40)\ **Post date:** [17 June 2020 09:03 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/16 "2020-06-17T09:03:13Z")
Damon Tried no joy , uninstalled app reinstalled , make payment to payee only giving me tally option no gbp . Card still not showing ! ---
**Author:** ![b1gdeano](https://avatars.discourse-cdn.com/v4/letter/b/b782af/32.png) [@b1gdeano](https://community.tallymoney.com/u/b1gdeano)\ **Post date:** [17 June 2020 13:37 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/17 "2020-06-17T13:37:14Z")
@damon-tally My card still doesn’t show either. Just the buttons to freeze and view pin aren’t visible. ---
**Author:** ![Rob](https://avatars.discourse-cdn.com/v4/letter/r/838e76/32.png) [@Rob](https://community.tallymoney.com/u/Rob)\ **Post date:** [17 June 2020 15:45 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/18 "2020-06-17T15:45:12Z")
@damon-tally same issue as some of the other users, card not showing and just asking me to order one even though I have one! ---
**Author:** ![Ccripps](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/ccripps/32/321_2.png) [@Ccripps](https://community.tallymoney.com/u/Ccripps)\ **Post date:** [17 June 2020 15:50 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/19 "2020-06-17T15:50:48Z")
Anyone received their payments yet? ---
**Author:** ![stix40](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/stix40/32/67_2.png) [@stix40](https://community.tallymoney.com/u/stix40)\ **Post date:** [17 June 2020 17:04 UTC](https://community.tallymoney.com/t/card-not-working-at-all/954/20 "2020-06-17T17:04:35Z")
Thanks Damon for your help and the call ! Card is now showing and I have been able to freeze and unfreeze ! Obviously my other issue on logging in is due to my Phone being of an older software and root issue ! Guy’s Damon has been a great help , get him to help you out . [Next page](https://community.tallymoney.com/t/card-not-working-at-all/954.md?page=2)