# Missing funds

**URL:** <https://community.tallymoney.com/t/missing-funds/918>\
**Category:** Uncategorized\
**Created:** [8 June 2020 13:46 UTC](https://community.tallymoney.com/t/missing-funds/918 "2020-06-08T13:46:01Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Radarkin99](https://avatars.discourse-cdn.com/v4/letter/r/b5a626/32.png) [@Radarkin99](https://community.tallymoney.com/u/Radarkin99)\
**Post date:** [8 June 2020 13:46 UTC](https://community.tallymoney.com/t/missing-funds/918/1 "2020-06-08T13:46:01Z")

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I transferred £50 to my account on Tuesday 2nd June. It hasn’t been accounted for by Tally. Sent message from App on Wednesday 3rd June and received a reply asking for my Id etc. Sent it back Wednesday pm. No reply. Sent another message yesterday. Had a reply asking for same things again and saying they had never received my email from last Wednesday. Sent them again.  
Now I can’t even login on App. Saying I need to select a country for mobile number when I already have done. It seems like my account has disappeared together with funds? Anyone else had any problems? Appreciate any feedback.

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**Author:** ![kris-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/kris-tally/32/172_2.png) [@kris-tally](https://community.tallymoney.com/u/kris-tally)\
**Post date:** [8 June 2020 14:32 UTC](https://community.tallymoney.com/t/missing-funds/918/2 "2020-06-08T14:32:52Z")

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@Radarkin99 I responded to you email this morning but my system is showing you have sent nothing back as yet. Can you please reply in a new email with the details I asked for so I am able to help in ore detail.

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**Author:** ![Radarkin99](https://avatars.discourse-cdn.com/v4/letter/r/b5a626/32.png) [@Radarkin99](https://community.tallymoney.com/u/Radarkin99)\
**Post date:** [8 June 2020 15:00 UTC](https://community.tallymoney.com/t/missing-funds/918/3 "2020-06-08T15:00:47Z")

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I will send you another email in a few minutes. I replied to yours of this morning as soon as I had read it. 11.29.

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**Author:** ![Radarkin99](https://avatars.discourse-cdn.com/v4/letter/r/b5a626/32.png) [@Radarkin99](https://community.tallymoney.com/u/Radarkin99)\
**Post date:** [9 June 2020 09:03 UTC](https://community.tallymoney.com/t/missing-funds/918/4 "2020-06-09T09:03:01Z")

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Thank you. Everything now seems fine.

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**Author:** ![kris-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/kris-tally/32/172_2.png) [@kris-tally](https://community.tallymoney.com/u/kris-tally)\
**Post date:** [11 June 2020 11:17 UTC](https://community.tallymoney.com/t/missing-funds/918/5 "2020-06-11T11:17:13Z")

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Glad to hear all is ok and sorry for the delay in everything.

Regards  
Kris

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**Author:** ![Vscsfx](https://avatars.discourse-cdn.com/v4/letter/v/a5b964/32.png) [@Vscsfx](https://community.tallymoney.com/u/Vscsfx)\
**Post date:** [13 June 2020 16:44 UTC](https://community.tallymoney.com/t/missing-funds/918/6 "2020-06-13T16:44:07Z")

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My funds are missing aswell it’s been like 8hrs since faster payment

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**Author:** ![Radarkin99](https://avatars.discourse-cdn.com/v4/letter/r/b5a626/32.png) [@Radarkin99](https://community.tallymoney.com/u/Radarkin99)\
**Post date:** [13 June 2020 19:24 UTC](https://community.tallymoney.com/t/missing-funds/918/7 "2020-06-13T19:24:58Z")

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Hi - mine was finally sorted but it took over a week. I think there have been problems since the upgrade a couple of weeks ago. Contact the customer services people. They were helpful.