# New user can't log in

**URL:** <https://community.tallymoney.com/t/new-user-cant-log-in/1300>\
**Category:** Uncategorized\
**Created:** [25 January 2021 14:18 UTC](https://community.tallymoney.com/t/new-user-cant-log-in/1300 "2021-01-25T14:18:20Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Lewismiddleton5](https://avatars.discourse-cdn.com/v4/letter/l/22d042/32.png) [@Lewismiddleton5](https://community.tallymoney.com/u/Lewismiddleton5)\
**Post date:** [25 January 2021 14:18 UTC](https://community.tallymoney.com/t/new-user-cant-log-in/1300/1 "2021-01-25T14:18:20Z")

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Hi there im new to tally signed up Thursday got my card today and can’t log into the app

Getting no replies to emails

I’m getting this error code

I’ve tried on iPhone and Samsung

Please help as this isn’t good first impression!

[Screenshot\_20210125-141356\_Tally|233x500](https://community.tallymoney.com/uploads/short-url/hoAl3b7Sj2kjiCPbt4FbKsMVOO9.jpeg)

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**Author:** ![b1gdeano](https://avatars.discourse-cdn.com/v4/letter/b/b782af/32.png) [@b1gdeano](https://community.tallymoney.com/u/b1gdeano)\
**Post date:** [25 January 2021 15:18 UTC](https://community.tallymoney.com/t/new-user-cant-log-in/1300/2 "2021-01-25T15:18:52Z")

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Did you email the support email address?

I’m sure @kris-tally or @damon-tally will be along to assist shortly.

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**Author:** ![Lewismiddleton5](https://avatars.discourse-cdn.com/v4/letter/l/22d042/32.png) [@Lewismiddleton5](https://community.tallymoney.com/u/Lewismiddleton5)\
**Post date:** [25 January 2021 15:41 UTC](https://community.tallymoney.com/t/new-user-cant-log-in/1300/3 "2021-01-25T15:41:01Z")

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Yes I replied with the information on Friday dont seem to be getting anywhere and can’t use the account or card I’ve received

Not a good start

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**Author:** ![kris-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/kris-tally/32/172_2.png) [@kris-tally](https://community.tallymoney.com/u/kris-tally)\
**Post date:** [25 January 2021 16:40 UTC](https://community.tallymoney.com/t/new-user-cant-log-in/1300/4 "2021-01-25T16:40:44Z")

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I have looked into this for you and the relative team are working on this for you. Also, here is a FAQ explaining why we some times freeze accounts - [Why do we sometimes Freeze accounts? - Tally | Help Center](https://help.tallymoney.com/article/168-why-do-we-sometimes-freeze-accounts)

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**Author:** ![Jagwaaar](https://avatars.discourse-cdn.com/v4/letter/j/ba8739/32.png) [@Jagwaaar](https://community.tallymoney.com/u/Jagwaaar)\
**Post date:** [29 January 2021 13:56 UTC](https://community.tallymoney.com/t/new-user-cant-log-in/1300/5 "2021-01-29T13:56:21Z")

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Good luck Lewis I’ve had this happen several times and gave up in the end…

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**Author:** ![kris-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/kris-tally/32/172_2.png) [@kris-tally](https://community.tallymoney.com/u/kris-tally)\
**Post date:** [29 January 2021 19:01 UTC](https://community.tallymoney.com/t/new-user-cant-log-in/1300/6 "2021-01-29T19:01:08Z")

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I have not been able to locate an email from you on this matter, so can you please email [support@tallymoney.com](mailto:support@tallymoney.com) and I will be able to look into this for you.