# Product Q&A 6-7 pm Thursday 20th February **URL:** \ **Category:** General Discussion\ **Created:** [17 February 2020 11:48 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614 "2020-02-17T11:48:21Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![kris-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/kris-tally/32/172_2.png) [@kris-tally](https://community.tallymoney.com/u/kris-tally)\ **Post date:** [17 February 2020 11:48 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/1 "2020-02-17T11:48:21Z")
Hi all, This month product Q&A will be at 6 pm on Thursday 20th February. ---
**Author:** ![kris-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/kris-tally/32/172_2.png) [@kris-tally](https://community.tallymoney.com/u/kris-tally)\ **Post date:** [17 February 2020 11:48 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/2 "2020-02-17T11:48:24Z")
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**Author:** ![kris-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/kris-tally/32/172_2.png) [@kris-tally](https://community.tallymoney.com/u/kris-tally)\ **Post date:** [20 February 2020 18:00 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/3 "2020-02-20T18:00:24Z")
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**Author:** ![cameron-tally](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@cameron-tally](https://community.tallymoney.com/u/cameron-tally)\ **Post date:** [20 February 2020 18:04 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/4 "2020-02-20T18:04:12Z")
Welcome all Tally users to our product Q&A! We look forward to hearing your questions and suggestions! ---
**Author:** ![M1das\_Touch](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@M1das\_Touch](https://community.tallymoney.com/u/M1das_Touch)\ **Post date:** [20 February 2020 18:05 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/5 "2020-02-20T18:05:31Z")
Hi, I just joined up a few days ago. Would be interested to know how many accounts you have? (if that’s not commercially sensitive!) ---
**Author:** ![cameron-tally](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@cameron-tally](https://community.tallymoney.com/u/cameron-tally)\ **Post date:** [20 February 2020 18:06 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/6 "2020-02-20T18:06:36Z")
It’s a little commercially sensitive at this stage. Over 1,000. ---
**Author:** ![Rob](https://avatars.discourse-cdn.com/v4/letter/r/838e76/32.png) [@Rob](https://community.tallymoney.com/u/Rob)\ **Post date:** [20 February 2020 18:06 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/7 "2020-02-20T18:06:54Z")
Hi Cameron. What features are in the pipeline for future updates? ---
**Author:** ![Andy](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@Andy](https://community.tallymoney.com/u/Andy)\ **Post date:** [20 February 2020 18:08 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/8 "2020-02-20T18:08:16Z")
Good Evening Why is the App not working at the moment ? Regards ---
**Author:** ![damon-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/damon-tally/32/19_2.png) [@damon-tally](https://community.tallymoney.com/u/damon-tally)\ **Post date:** [20 February 2020 18:09 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/9 "2020-02-20T18:09:01Z")
Hi @Andy we are experiencing some technical issues at our end. We are busy investigating and we will update as soon as we have more information. ---
**Author:** ![Yorkshirelad](https://avatars.discourse-cdn.com/v4/letter/y/b9e5f3/32.png) [@Yorkshirelad](https://community.tallymoney.com/u/Yorkshirelad)\ **Post date:** [20 February 2020 18:09 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/10 "2020-02-20T18:09:39Z")
Hello Cameron . Will there be a direct debit facility on the tally account in the near future? ---
**Author:** ![ralphhazell](https://avatars.discourse-cdn.com/v4/letter/r/8edcca/32.png) [@ralphhazell](https://community.tallymoney.com/u/ralphhazell)\ **Post date:** [20 February 2020 18:10 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/11 "2020-02-20T18:10:38Z")
Yes. This is something we plan to set up in due course. ---
**Author:** ![cameron-tally](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@cameron-tally](https://community.tallymoney.com/u/cameron-tally)\ **Post date:** [20 February 2020 18:11 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/12 "2020-02-20T18:11:17Z")
Hi Rob. We’re constantly working on new features and product ideas. The next added functionality customers will see is an easier experience for referring friends, and enabling “safes” to be used like sub accounts from the customer’s main Tally balance for savings and budgeting (eg school fees safe, holiday safe, etc). Regards ---
**Author:** ![Rob](https://avatars.discourse-cdn.com/v4/letter/r/838e76/32.png) [@Rob](https://community.tallymoney.com/u/Rob)\ **Post date:** [20 February 2020 18:12 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/13 "2020-02-20T18:12:33Z")
Great thanks ---
**Author:** ![M1das\_Touch](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@M1das\_Touch](https://community.tallymoney.com/u/M1das_Touch)\ **Post date:** [20 February 2020 18:12 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/14 "2020-02-20T18:12:59Z")
What would happen if the company went bust - i.e. how safe are funds deposited? ---
**Author:** ![Andy](https://avatars.discourse-cdn.com/v4/letter/a/aeb1de/32.png) [@Andy](https://community.tallymoney.com/u/Andy)\ **Post date:** [20 February 2020 18:14 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/15 "2020-02-20T18:14:02Z")
Its in the T&C’S ---
**Author:** ![cameron-tally](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@cameron-tally](https://community.tallymoney.com/u/cameron-tally)\ **Post date:** [20 February 2020 18:15 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/16 "2020-02-20T18:15:49Z")
We have protection in place for customers via a security trustee arrangement. If Tally Ltd or its operating subsidiary went bust, all customers’ tally gold will be ringfenced and promptly sold and 99% of the value returned to customers’ non-tally bank account. (the other 1% is used for the legal structure, mechanism and operation of the deed in that extreme event happening. More information on this is in our FAQ section of the website. ---
**Author:** ![M1das\_Touch](https://avatars.discourse-cdn.com/v4/letter/m/73ab20/32.png) [@M1das\_Touch](https://community.tallymoney.com/u/M1das_Touch)\ **Post date:** [20 February 2020 18:16 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/17 "2020-02-20T18:16:25Z")
Thanks, that’s helpful ---
**Author:** ![JonnyE](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/jonnye/32/763_2.png) [@JonnyE](https://community.tallymoney.com/u/JonnyE)\ **Post date:** [20 February 2020 18:18 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/18 "2020-02-20T18:18:41Z")
Is there any reason why the app is hidden in the app store and only shows when searching for tally or tallymoney? A simple fix using relevant keywords would help this app to show up when people search for banking or gold related app. I’ve posted about this but there’s been no response, surely it’s a simple, free, quick change to a few words that results in free advertising directly in front of eyes looking for banking apps or gold related apps in the store. ---
**Author:** ![damon-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/damon-tally/32/19_2.png) [@damon-tally](https://community.tallymoney.com/u/damon-tally)\ **Post date:** [20 February 2020 18:20 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/19 "2020-02-20T18:20:58Z")
Hi @JonnyE it’s not hidden per se, it just struggles to rank against competitor products. Unfortunately ASO is not as simple as keyword optimisation. It is as much about downloads and reviews as it is about keywords. This is something that we continue to optimise and as we grow we will learn. ---
**Author:** ![JonnyE](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/jonnye/32/763_2.png) [@JonnyE](https://community.tallymoney.com/u/JonnyE)\ **Post date:** [20 February 2020 18:24 UTC](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614/20 "2020-02-20T18:24:28Z")
True, but none of the words used in the main keyword title and short description are relevant to basic searches. I’m pretty sure no one is searching for ‘more than money’ I’ve used numerous search phrases relating to banking, gold, investments, savings etc and tally is nowhere to be found in a list of 200 apps on any of them. It is only ever found using tally or tallymoney. [Next page](https://community.tallymoney.com/t/product-q-a-6-7-pm-thursday-20th-february/614.md?page=2)