# Tally App Hanging **URL:** \ **Category:** Bug reports\ **Created:** [9 June 2020 14:46 UTC](https://community.tallymoney.com/t/tally-app-hanging/923 "2020-06-09T14:46:51Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![stix40](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/stix40/32/67_2.png) [@stix40](https://community.tallymoney.com/u/stix40)\ **Post date:** [9 June 2020 14:46 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/1 "2020-06-09T14:46:52Z")
Tally App hanging at Yellow Tally page with no Pin Login Page ! this happens for at least 2 minutes . ---
**Author:** ![damon-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/damon-tally/32/19_2.png) [@damon-tally](https://community.tallymoney.com/u/damon-tally)\ **Post date:** [9 June 2020 14:50 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/2 "2020-06-09T14:50:40Z")
@stix40 thanks for reporting. which OS and OS Version does your device have? ---
**Author:** ![stix40](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/stix40/32/67_2.png) [@stix40](https://community.tallymoney.com/u/stix40)\ **Post date:** [9 June 2020 14:56 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/3 "2020-06-09T14:56:50Z")
android version 7.0 Today uninstalled Tally App Reinstalled Mob number requested - pin received - and pin login page appeared login success . Then closed app . Opened app again . Yellow Tally App screen now for more than 10 minutes , with no pin login page ---
**Author:** ![damon-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/damon-tally/32/19_2.png) [@damon-tally](https://community.tallymoney.com/u/damon-tally)\ **Post date:** [9 June 2020 14:58 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/4 "2020-06-09T14:58:29Z")
Thanks. Can you give me the device as well please? ---
**Author:** ![stix40](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/stix40/32/67_2.png) [@stix40](https://community.tallymoney.com/u/stix40)\ **Post date:** [9 June 2020 14:58 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/5 "2020-06-09T14:58:32Z")
When I did login , asking me to order card , which I already have , card was previously locked , so presently no access to funds . ---
**Author:** ![stix40](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/stix40/32/67_2.png) [@stix40](https://community.tallymoney.com/u/stix40)\ **Post date:** [9 June 2020 14:59 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/6 "2020-06-09T14:59:41Z")
Blackview p2 lite I have been in contact with kris regarding this . Thanks Damon . is it not possible to send out old apk file for older app version ?? ---
**Author:** ![damon-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/damon-tally/32/19_2.png) [@damon-tally](https://community.tallymoney.com/u/damon-tally)\ **Post date:** [9 June 2020 15:02 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/7 "2020-06-09T15:02:20Z")
@stix40 I’m afraid we can’t do that for security reasons. This could be a device issue but i’ll have someone explore and get Kris to come back to you. ---
**Author:** ![stix40](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/stix40/32/67_2.png) [@stix40](https://community.tallymoney.com/u/stix40)\ **Post date:** [9 June 2020 15:06 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/8 "2020-06-09T15:06:32Z")
Nothing wrong with device old app worked perfectly . No issues with all other apps on my phone ! also if I leave at Yellow Tally screen without pin login screen appearing , Phone eventually goes back to Home screen , if I close phone and go to login in with phone pin , It does not recognise my phone pin number ! I then have to reeboot phone . This app has gone from the best app on my phone to the worst ! ---
**Author:** ![stix40](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/stix40/32/67_2.png) [@stix40](https://community.tallymoney.com/u/stix40)\ **Post date:** [9 June 2020 15:08 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/9 "2020-06-09T15:08:31Z")
What do you mean security reasons , you have my details , just send the old apk file , I can then login and unlock my Tally Card and spend My Money !! otherwise like the share’s no access to Funds !!! ---
**Author:** ![damon-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/damon-tally/32/19_2.png) [@damon-tally](https://community.tallymoney.com/u/damon-tally)\ **Post date:** [9 June 2020 16:51 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/10 "2020-06-09T16:51:45Z")
I’ve got the team investigating for you and I’ll get one our customer support team to give you an update when we know more. ---
**Author:** ![joeianto](https://avatars.discourse-cdn.com/v4/letter/j/7ba0ec/32.png) [@joeianto](https://community.tallymoney.com/u/joeianto)\ **Post date:** [10 June 2020 11:00 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/11 "2020-06-10T11:00:45Z")
I can’t log in ? It’s saying this mobile number is not registered when it is. ---
**Author:** ![joeianto](https://avatars.discourse-cdn.com/v4/letter/j/7ba0ec/32.png) [@joeianto](https://community.tallymoney.com/u/joeianto)\ **Post date:** [10 June 2020 12:45 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/12 "2020-06-10T12:45:53Z")
Log in to the app that is. Any help would be appreciated? ---
**Author:** ![kris-tally](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.tallymoney.com/kris-tally/32/172_2.png) [@kris-tally](https://community.tallymoney.com/u/kris-tally)\ **Post date:** [11 June 2020 11:35 UTC](https://community.tallymoney.com/t/tally-app-hanging/923/14 "2020-06-11T11:35:32Z")
@joeianto I have gone back to you via email this morning.