No one’s money has gone missing and if they are unable to access the funds there is a number of reasons why this could be.
For your general understanding, banking regulations, which pertain to all transactions including things like payments in error through to fraud prevention and anti-money laundering provisions, can sometimes cause delays in resolving transactional issues. Tally is, as are all providers of banking services, required to follow these protocols, including our banking tech partners. We appreciate this can be very frustrating for the banking customer when a transaction does not complete as expected, but we are not permitted to disclose detailed information.
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