Card activation

Hi, started a new account & received my card, but it won’t work at cashpoint or any vendor. Do i need to activate it? Have emailed tally with no reply

@kris-tally hi Kris can you help?

You usually have to use the pin first time, also check its not locked in the app.

If you’ve done that, best to email as they rarely look here.

Card not locked & tried to use at cashpoint but no luck. Will try emailing them again. Thanks for the replies

@Giffo3 I can see Rawle has come back to you on this and you have provided your details we will come back to you on this matter soon via your email.