Tally/Euro exchange rate

I spent some tally in Euros recently. Card worked fine etc
But i was charged the Tally/GBP rate instead of the Tally/Euro rate.
In this case about 10% more tallys then I should have been charged.
This definitely needs to be sorted asap as one of the key features of the tally money is no exchange rate fees, rather than 10% fees. I wonder would the same happen in other currencies that are worth a lot less than Euro. If I spent 10NZD (about 100 tally) will I get charged 10 GBP (about 200 tally)??

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Can you please email support@tallymoney.com so we can investigate this for you. Please provide your Tally ID, postcode and date of birth so we can locate your account.