Having not used my card for so long, I spent several minutes racking my brain trying to remember a password associated to this account to unlock my card, In the end I decided to try my PIN, which worked, nothing to do with a PASSWORD
Do you not think it would be better to ask for the correct thing to avoid unnecessary confusion?
Hi @JonnyE
This is very odd as every step I have tried in the app which asks for āPasswordā does not except my āPasscodeā.
Can you create a screen recording and send it into support via the in app chat please so I can get this looked into as it might be a bug.
I understand the 3p fixed price at J P Jenkins ended yesterday and the stock is already under 2p and unsaleable.
This is the wrong area to discuss shareholder matters, please make sure to use the correct sections.
Where is the correct place?
In the shareholder section of the community, as this is the open section.
As we have all been informed by Cameron, there is no negligence at the company and any bugs are found after going live. They are not regularly pointed out by the customers, apparently they are found by the company.
With that apparent statement of fact by the CEO, in mindā¦
Both my parents closed their accounts due to not using it much and the minimum charges eating up what little they did have in there. Personally, I donāt have a problem with the minimum charge as it does remove these dead accounts (not that tally can afford to lose customers).
When I found out my Dad had closed his account a few weeks prior to telling me, I was surprised (actually I wasnāt) to see he was still in my list of people I could send tally toā¦ So I tried to, and guess what, I was able to see accounts for people that had closed their accounts and I was also able to send tally to these accounts that didnāt exist. The person whoās account it used to belong to, didnāt get the payment but the transfer was still able to be done. So, where did this payment go to?
I made the payment on the 20th July 2025 of 100 tally to my dad who had closed his account a few weeks previous, to test it. Obviously I wasnāt surprised by yet another massive issue with tally so thought Iād give them the benefit of doubt and wait to see if this payment to nowhere was picked up on the end of month account consolidation. Obviously it wasnāt and is still floating around, who knows where! A simple internal ledger transaction to a dead account not even picked up by this āfantastic 7 years old alternative mainstream monetary systemā.
So my questions are.
If this isnāt negligence of the company and poor design of the code but is a feature they have thought about and implemented, then I would like some answers. This isnāt even a bug, this is negligent design code and a complete lack of a common sense approach.
If tally canāt keep a tally of the tally in the tally accounts, I think itās time to rename the company or educate some of the staff on what the word tally actually means in this context.
I am currently looking for somewhere to start depositing several hundred thousand pounds for the purchase of a property. Tally would have been the ideal place for this due to the insurance covering the gold of any amount, but the problem is, the company has spent 7 years getting slowly worse and has completely destroyed my trust in its ability to provide even the most basic account requirements. At this point, I am actually too scared to deposit large sums into the account of a company I hold shares in.
What a pathetically laughable situation this has become, with this companies inability to see or acknowledge itās own massive flaws in the management and design.
P.S.
Feel free to send the 100 tally back to my account if you ever manage to track it down, now Iāve pointed it out.
@JonnyE would you come into support@tallymoney.com and I will look into this as if a ledger is closed it should bounce back to the account it came from as it does not exist.
