This app is going from bad to worse. My parents called me last week because my mum couldn’t access her account to transfer some tally i sent her back to her normal account, turns out she doesn’t use this account much as the minimum fixed charges were eating away at the small amount she did have in here, she even went into debt because of the the charges and her account was put on hold. They had 6 phone calls from tally and still couldnt get the account opened because of the new ‘security’ passwords, passcode, favorite word, pin etc. I don’t know if they ever managed to sort it out, i will speak to them next week.
Now, i was just about to use a virtual card to pay for something online, I haven’t used tally for payments for probably years, the virtual card was already unfrozen so i tried to access the details, fortunately i was home so i was able to access my password (whats the point of a password that is easy to remember) anyway, the password access is broken so i couldn’t use it anyway.
Someone new and experienced needs to take control of this company, get rid of the dead wood generally, and get some developers that know what they are doing.
The shocking state of this app after 7 years and tens of millions spent/wasted is beyond embarrassing.
I’m still waiting for one of those cards that allows you to rack up £800,000 undetected.
Crooks, what is that CTO about, sack the ot of em. As others have alluded to, this is a lifestyle company, not my words, and a massive scam, but I’m very much beginning to realize they are correct in their assumptions from experiences with Tally.
@JonnyE
In regards to your parents’ account, we can not comment as you are not the account holder; however, it shows the team are working through this with them.
As for the error you are getting, this is odd. Can you please send this in via the chat feature in the app so I can get this investigated.
Hi Kris, I’ve just spoken to my Mum and this issue still persists after speaking to the lady at tally every day. My mum tried to make a payment while still on the phone with her and that’s when the password error came up again. It seems to me the support team are constantly firefighting errors caused by the shoddy code, and as usual who ever you are outsourcing the coding to is not checking their shoddy code before pushing it out to the customers.
If this cant be resolved on the call they are expecting tomorrow, can you please put on the file for tally to transfer my mums total balance to my dad and close my mums account. They will ask you to do that themselves, I’m just giving you the heads up so there’s no excuses and further delays.
The system has been broken yet again and is now overly confusing and harder to use with all the passwords, passcodes, memorable words, pin number… The security is overly complicated for the user when the real security flaws probably lay in the code itself, but who will know until we all get hacked, if the person practising their coding, and everyone one else at tally, doesn’t bother thoroughly testing every single change they make to it.
We all know from numerous previous examples, the so called developers are not fit for the job and are putting all our gold at risk. Time for someone to grow a pair, learn from their mistakes and get them replaced before we all have a financial disaster here. (Referring to our balances disappearing, not the currently negative value of the company).
Regarding the issue @Andy and I have, and I assume countless others, I’m not sure what you want sending through. I described fault and provided a screenshot, there’s not much more i can do.
@JonnyE The reason for sending it to support makes it easier to keep track in one location of the same issues raised; otherwise, it might not be communicated when resolved.
As for your parents’ accounts, we can not make notes on the account unless they specifically tell the person on the call themselves for security reasons.
It’s not complicated. Password is replacing passcode, which is why we informed people in advance to get them to set it if they had not done so already. Memorable word is an additional security used when on a call, plus if you get a new device, you can register the device as the new primary device, and if you forget your password, you can self-service rather than reaching out to support. If you’re referring to a PIN, you need that to use your card; nothing new on that front.
I’ve used a pin to access my account since the start, just as i do with every other banking app, and a different pin if i use the card. I guess you use the word passcode in place of pin depending on where its used, for some reason.
I’ll ensure my Mums account is closed when i see them next, i dont want her having an empty account racking up £3 a month debt for no reason.
But more to the point, and my biggest concern, is the liability insurance on this account. Do you have any update on that (asked in a different post)
I need to know if my funds are insured against the companies negligence regarding the continued issues with poor coding and zero testing which could result in an account hack.
Sorry, but due to experience here I have gone from one of tallys biggest supporters to someone who now has zero faith in the business, the leadership, the future of it and the security if it.
