Just encountered a flaw with the app design
I have replaced my phone today, and have been setting up my apps again - came to tally app and hit a wall. Entered the phone number, pin as usual to configure the app, when I was now being asked to authorise this logon using my other device it’s registered to?
How? I have replaced my phone. This other phone is now wiped and gone. None of my other banking apps required this ridiculous authentication from another device. They either went through rigourous security to allow me access or/and then stated they would disconnect the other device for this one.
So now I have had to email support who don’t work weekends to wait until Monday at the earliest to be able to do anything with my account.
Crazy.
1 Like
I got this (not with Tally) with Microsoft Authenticator and Okta that I have to have on my phone for work. When I changed my mobile phone I couldn’t access my laptop because I was logging in from a different mobile device and even though I’d deleted the above apps off of my old phone they were still registered as being active at work.
I had to contact work to get them to wipe everything their end. It was indeed the only way to clear the issue. Honestly it’s insanity but its an inbuilt wider problem that developers everywhere haven’t seemed to have figured out yet.
See my authenticator apps ported over successfully and worked fine. I was expecting them to play me up getting them reconnected but they were simple 
All my other banking apps worked fine and were recovered ok, but this is the only one which wanted me to approve my app on my other phone.
This is also a new thing, as it never happened before swapping phones and I have had 3 I think in the time I have been using the App
Hopefully Kris can pick it up and get the issue resolved for you. It’s something they obviously need to be on the ball about.
Yes support are dealing with it now, should be an easy fix tbh
Well. Seems it isn’t easy to fix 
Has to go to development team apparently. Honestly.
The fact I enter my phone number which the app is linked to, then my pin, then confirm using the 2fa number only to THEN be asked to verify on old phone is crazy. I clearly have the phone number that is registered as I can confirm the 2fa. This is a big flaw tbh Tally. Especially as you can’t just fix it with a simple email. God knows how long it will be now. @kris-tally can you please look into this?
Just to add to this.
I managed to get my old phone back (I had given it to a family member) and reinstalled tally and went through the process to access it. Guess what? It wants me to verify it on the old device 
which is the device I am using. So it can’t even reinstall on the same old device.
Whatever you have done is rubbish. And your support seems unable to help as it’s gone to the “Dev team” who we all know take an age to fix simple things. Surely this should be a simple deregister of devices on back end to allow me to reconfigure?
Why implement a security layer you cant fix?
@kris-tally can you sort this please?
@b1gdeano Have picked this up and looking into this now.
This is not a flaw but a security feature, let me explain:
It is part of the web portal build to enable multiple device login sessions on an account and the implementation of additional security features down the road.
1 Like
I appreciate that Kris but it would have been good to announce this new “feature” to users as I have been caught out now swapping phones.
Fact it seems it is not an easy “deregister” of devices that the support desk can do means this is a bigger faff than it needs to be.
Surely someone thought that users may swap phones and have anticipated this? I would expect it to happen frequently
1 Like
@b1gdeano This has been thought of, and based on the data, the decision was made to do it this way. Plus, this is only the first version of the design. This will be a self-service feature in time, but I understand your point.
I have had confirmation that you should now be able to log in to the app on the new device. You will also receive an email from the team confirming this as well shortly.
2 Likes
Yes Kris I am now able to get the app working on my new phone
Thanks for pushing it along.
1 Like
Good to see a swift conclusion to this matter. Thanks to all for the comms, it’s very helpful. We all want Tally to be successful, it’s in all our interests so great to see points made on here being taken onboard.
1 Like
