which is completely understandable, and reassuring, but there is no mention of how to contact these people, the contact us on the website takes you to a help page, one of the pages even tells you to request help in the app!!! I assume the app has not changed even slightly judging by the comments. Once I gain access to my account I will have no choice but to close down this joke of a company once and for all. How do I gain access to my account and get my money out. Now don’t get me wrong the last time I checked I did have some nice gains, but the company has not improved and has no innovation, fancy having to come to a forum to ask for help on a financial based website. Terrible
They will reach out to you, to ask for the same information you gave them years again when you made the account, using the same email address…What a piss take!
And then the app will likely keep resetting itself each time you want to use it asking for your phone number and getting a one time code text to you. Reported multiple times and just being told they are looking into it
@BIM246 As you have said this is a new device which needs to be synced to your account, if you can come in to support via email at support@tallymoney.com they team can help get this resolved for you.
@b1gdeano The app has security built into the login sessions, the situation you are experiencing as you mentioned on other thread is being worked on by the team.
All banking apps have security built in that will time out and log off etc. Difference is they don’t forget who you are and all just work next time they are launched allowing you to login with pin or fingerprint etc. Tally makes you go right back to the start with OTA codes etc, and it cuts out when in use if you so much as swap apps to check something and back or the screen sleeps. None of my others log out during that window (if screen sleeps longer than a few seconds they will, but tally does it immediately)
Surely this can be replicated and fixed quickly? Its not really acceptable to have these issues go on for so long with a financial app.
unacceptable, This is a financial app, well calls itself one!!. I have reached out to support, only to be told “I will raise this with the development team” I am not after waiting for an app update to be able to access my account, what if this was my main account? I will be reporting this to the Financial Conduct Authority as this is shocking conduct. It also highlights the pitfalls of not having a web based login.
This is the worse experience i have ever experienced with any financial company. I emailed them today for an update by replying to their “We are looking into it” message only to be asked for all my account information again. This is disgusting. thank god I was not stupid enough to add a big amount with these people. I have no doubt they will be or have collected their monthly fee from my account. @kris-tally what is your email address and how can you resolve this ?
@BIM246 if you send an email to support and ask for it to be passed to me the team will do this. The reason I am asking for this is so I can pick up all the tickets under your email address.
