Missing verification code

Bug reports
1

I’ve just received a text saying there has been an update on my account and that I need to login to see what it is.

I open the app and I’m asked for my pin, on entering this I get a text message with a verification code to enter into the screen.

I’ve done this and hit continue, my phone then states ‘missing verification code’ and I can’t progress any further.

I’m using an Android phone.

Any ideas?

2

Thanks @Hopper. I’ll get the team to investigate and we’ll come back to you.

3

I’ve managed to complete it now. Not sure whether it was my phone or the app. Thanks.

4

That’s great news. It’s very likely to be our side so we will continue to investigate. This is exactly what this platform is for so thanks for posting.