I mean I’m not an expert on mobile apps or anything but surely there is a framework that developers use for the OS they are developing for?
None of my other banking apps do what tally does and they update themselves regularly as each security version comes out etc.
It does seem to me a lack of interest or knowledge on the part of the dev team here
Another week and no news on a fix for the app to stop it resetting itself constantly?
I have to say, the incompetence of the developers has worked out quite well for me. I’ve nearly finished emptying my account in to bullionvault, where I decided to buy silver as I have gold exposure elsewhere. Silver has risen approx 2x in percentage terms compared to gold since I started moving to BV.
It’s shocking they are not capable of fixing this, it’s also shocking that tally don’t seem remotely concerned about it either.
So now my phone has updated to Android 15. Tally app updated after. Still same issue with logon. Just when is this going to be addressed?
The lack of contact is the worst bit.
No updates? Nothing. No here is what we have done, what we are doing, nothing. Just whatever we all use iPhones innit
I deleted and reinstalled the update, it threw me out before the gain indicator even had time to pop up.
The thing is a joke, I’ve basically nothing in there now and won’t be making any deposits until tally hire a team of developers to fix this mess.
Not having the same problem - the issue I have was I logged in yesterday, yet the app when I opened this morning just opened straight up without any loggin requirements.
No doubt the team will take a look at this on Monday 
@b1gdeano as I said earlier in this thread we do not just test on iPhones so I am not sure why you assume this.
Sorry for the lack of contact on this and I have come back to you on this asking for some info.
@Carolwhiteshusband Did the app ask you for biometrics when you logged in?
If you have not done so already can you come in via chat in the app or send an email to support@tallymoney.com so we can investigate in more detail?
@JonnyE can you send this to the team via chat or email at support@tallymoney.com so we can check your logs as to what happened?
Hi Kris
I have replied to your email but there has been no change to app behaviour
I make the iPhone comment as I have picked up on that it seems that is the primary platform. I recall way way back at the start the outcry when it was stated that iPhone app was the only one coming with android later. So from the beginning it would seem this has been the focus. I bet you use iPhone? As does Cameron?
Unsure why this problem can’t be replicated in house. There isn’t anything unusual with my phone build, it’s stock android 15, was 14. It’s not isolated either.
Has anyone been out and bought a pixel handset and actually ran it on hardware that’s having the issues rather than a virtual test? Testing on old handsets and old version of the operating system isn’t a good way to try to hunt the bug down.
Thanks for replying I have respond to you as well.
Yes we both use iPhones but that has nothing to do with the testing, we have a number of different devices to test. I only know the one I have which I have provided the specs on but lots of testing is done before anything goes live.
We test different version due to people running different things and try to cover everything we can, we do test the latest version on android across a number of devices and iOS across a number of different devices.
Unbelievable…
The last part of my post in the Q&A
Your search for new staff should include replacing the dev team before they totally destroy the business, the app is the business as far as your customers are concerned.
Reply from cameron…
I always appreciate your product feedback.
I shall bring this up with our team.
He already stated earlier ‘We have seen an uptick in account closure of accounts that weren’t being used’
They’re not closing their accounts because they are impressed by the app and the value of gold is increasing.
So basically people are closing their accounts because of the the app… Lack of features, lack of information, buggy, login issues etc etc etc.
The usual cut and paste answer "I will pass it it on to THE TEAM, bring it up with THE TEAM…
THE TEAM you are bringing it up with are clearly the problem! They have been informed of issues being passed on to them for years.
What is the point of wasting resources advertising, promoting, and trying to gain customers, and then with more customers comes more complaints which means employing more customer service staff to fire fight the problems and complaints because the product isn’t up to standard and gets worse, so people stop using it and close their accounts. Circulating resources down the drain.
If THE TEAM are the problem then replace THE TEAM before THE TEAM destroy the business.
We need to start making sure all of this is properly evidenced.
The tech team has identified the root cause of the login issue. The issue was related to token handling specifically on Google Pixel devices. Tokens retrieved on these devices didn’t match exactly with the original, causing the system to register an invalid session and log users out. We’ve implemented a fix to ensure a reliable token-handling process, providing a seamless experience moving forward.
Please make sure you have updated your app to the latest version V5.5.0 to get this fix.
I’ve updated the app and it seems to have fixed the issue on my device. 
Glad to hear that @JonnyE
Yup seems to have done the trick here too!
@b1gdeano I’m Glad this is sorted for you as well.
