As you all picked up this morning, we had an issue where customers couldn’t access their account.
I’m pleased to say this has now been resolved. We have automated reporting on issues and do try our utmost to be across these, tasking our team to investigate as quickly as possible. As you can appreciate over weekends this can take a bit longer.
The issue our customers encountered was a back end issue. This makes it very easy for us to resolve it live with what we refer to as a “hotfix”.
Hotfixes are not as simple when they are front end related. We have to wait for app store approval from both Apple & Google and these can take longer than expected. The pin fix is in the next release. We hope it will be live this week.