Same here. Since the update every single time I open the app it says error, then proceeds to ask for my phone number and sends a code to me to enter.
Every time. It’s quite annoying
@JonnyE These will be separate from a personal account as the company will be the customer. However, I have not tested this as yet to see the full functionality but it will work along the same lines as a personal account.
I will reach out to you when this does go live or we open it up for testing.
@b1gdeano Have you checked the setting I outlined above? If so can you reach out to support just so I can get this looked at in more detail.
Thanks, being a standalone account is good to know.
My app has been requesting to login again with phone number and then the 6 digit code sent by sms for months but I didn’t bother reporting it, now it just booted me out again and flagged up an error code which I didn’t screen shot.
I then had to go through the process above again, I read your comment above and checked biometrics were still off, as I always have them off, but they had been set as on again. So I turned them off again (I don’t use fingerprint or face id)
Now I can’t access the app and get two different error messages which I’ve attached here.
I thought Cameron was going to ensure the ‘developers’ thoroughly checked this for bugs before releasing the app with the new colours and background.
I just deleted and reinstalled the app, went through the process again, the app opened. I closed it then tried to re open it and the errors are back.
App is basically unusable now unless I delete, reinstall and go through all the process each time.
I have honestly never used an app with so many issues over the whole life time of using it. It needs serious work doing to it. If I were a new user trying this, I would simply delete and walk away as it gives the impression of shoddy attention to detail and coding which could (and historically has) have serious security issues, even if it wasn’t a banking app. The fact it is a banking app makes it 10 times worse.
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Click on the arrow underneath the time it will then take you to the log in page.
I too have had this problem for weeks.
Yea, that takes me back to the page where i need to go through the whole process again with the sms etc… Each time I open the app.
I’m getting a bit bored and sick of the whole thing to be honest, it’s one problem/issue after the other and has been the same for years.
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I have Kris - done all the settings right and keep having to get a text etc
Also having the same issues here, open the app, face id works but then logs me out, code via text, log in code and app opens. Has been like that for months, very frustrating
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@kris-tally
I also keep getting the same login issues.
Have updated to the latest version - i use my fingerprint to login which should be safer than passcodes and passwords.
Same error message, needs constant verification. Not worth my time or effort.
I got to the point of trying to close my account only to get another message saying there needs to be a balance of 0 in the account.
I only have 70p in there as i dont use it as an every day account.
Hence to say i just gave up trying.
Seems to be working for me now 
I only use fingerprint not face, but have had the authentication issue for ages with it. Seems it’s so common no point raising it individually as is an app issue widespread.
So just have to go through the song and dance of putting in my number, getting a code etc to use it
@JonnyE @Rob @Andy @b1gdeano can you come in to support via chat with the following so I can get this looked into in more detail. You should be able to set biometrics up if available.
Say, I told you to come in with this info:
- Device you are using
- Version of the app you have installed
- Screenshots if you can get one
Chris:
I just logged out because tally had not logged me out after a period of a few hours (and no the app did not open using facial recognition).
Why is the app not set up to log someone out after not using a for a few minutes like other banking apps?
Secondly I did not get the OTP on the first go of trying to log back in.
I am now also being asked for access to my camera so Tally can verify my documents again!?? Bit of a S show.
@Carolwhiteshusband Not sure why this has happened, send this in to support so the team can investigate this.
As for not logging you out, this does happen after a certain time frame like other financial apps.
My daily phone is a pixel 8 running Graphene OS. This operating system is built for privacy and security and is built on AOSP but has sandboxed google play services installed. I have no issues with any other apps on this device including banking apps.This is the device that has issues.
I have tried tally on my old galaxy s10 running standard google android with the usual Samsung bloatware. My short trial with tally on this device, it seems to be ok.
My conclusion based on this is tally have recently added or changed the app so that is it now trying to harvest unnecessary data or services on the users device. Most people are not concerned/aware about the privacy or security issues or the data harvesting done by their apps and operating systems so the app would work fine for them, as it does on my Google android Samsung device.
The fact it doesn’t work properly on my Graphene OS pixel 8 which is built to prevent unnecessary data harvesting and potential security breaches by installed apps, is a warning to me that tally is trying to access something on my device that Graphene is not allowing it to.
This happened about 2 years ago with Starling so I stopped using it, they did eventually fix or change something so it would work on Graphene OS, at which point I started using it again.
Will have to see if this issue persists with tally on this graphene device.
I would ditch any bank or any app over giving up my security or privacy.
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@JonnyE Thank you for the info, will pass it on to the team to see if they have any insight on this. Please do this via support and address it to me so I can pick it up and comeback to you on this matter.
I’ve been having the same problem for a few weeks! I went through to tally via the support section and so far it’s nearly been 3 weeks since they started looking into this!! I also spoke to someone and all I get is “the relevant team are looking into it and we’ll let you know….” well they’ve said that 3 times now and no one lets me know!!
As an account holder I think it’s pretty bad but as a shareholder it’s an embarrassment! One representative couldn’t answer a simple question I had on the charging issue and then kept saying the exact same thing but not answer the flipping question I asked, one didn’t know the difference in spelling to apologise and apologies, basic stuff to most but on a banking support page it’s pretty bad in my view!