Can you ask the ‘developers’ to add the year to each transaction on the page dedicated to that specific transaction and not just the day, date and time.
In the search section (which they have finally fixed after 6 years, thankfully) There is the option to search each individual month of each year I’ve had the account, this is ok if I know exactly which month I did every transaction to every individual or business I purchased from, but unfortunately I don’t have a photographic memory.
I need to search “All time” and have all results showing from the person or business name, I can then select the transaction I’m looking for based on the reference I’ve added (which is obviously not possible anymore and will create more issues in the future). However, when this worked I could see the transaction I wanted and click on it for more info… But, there is no year on the transaction details so I’ve no idea what year it happened.
This is an extremely simple 5 minute fix to pull the year from the database along with the date, time and day.
I have raised the logon issue with support who say they have passed it on to the relevant teams. I advised them it’s not isolated to just myself, and it’s been reported here by other users.
Seems something broke with the update regarding authentication
@Chrisk Sorry to hear this, can you come in to support. Please address the email to me with a screenshot of the message you have written and say it’s from the community so I can look into what is happening.
@b1gdeano If you have not had an update by the end of play Wednesday please come in to support and address the email to me with a screenshot of the message you have written and say it’s from the community so I can look into what is happening.
When you go into support it just comes up with a box to ‘message us’ I can’t see how I’m supposed to email you via support and I’m not prepared to go over the same stuff for the fourth time with the pointless support team!
Here’s a screenshot of what I keep getting every other day of it was every month or so I wouldn’t mind but it isn’t
I was just about to make another deposit into tally, opened the app to check the account details as I’ve got two on my monzo now and wanted to make sure I sent to the correct one.
I opened the app on the Samsung S10 with Google android and it logged me out to go through the sms verification again…
I won’t be making anymore deposits into this account until tally get some new developers onboard who can sort this mess out, it’s just too risky.
I think the problem is they don’t test it on any phones and just use an emulator which clearly doesn’t work properly. It also seems no one at tally really use the app in any significant way, or at least one of them would come across the bugs and issues we all do.
Either that, or as I suspect, the ‘development team’ aren’t interested, bothered or capable of fixing what they break, let alone improving anything above some small colour and icon changes.
The worry is, they break something else which they can’t fix and then we’ve no access to the account at all!
Even your error message has a different/missing icon to mine.
I personally test before it goes live on both Android and phones. The screenshots @b1gdeano has provided did appear on iPhone but not Android which the team resolved.
When it logs you and asks you sign in via SMS can you log in? If so I can understand the frustration and please do share this via support via chat as I can not attach accounts to tickets from the community for security reasons.
@Chrisk you wont need to explain it again as I will be able to locate the other conversations you have had I just need you to address it to me and then I can locate your account and pull everything together.
I didn’t try on the Samsung because I decided not to make the deposit, but yes, I can log into the app on this pixel 8 if I go through the sms verification every single time.
It seems like tally have one version they test and think everyone is using and it’s fine, but in reality it isn’t.
I scrolled through the images that come up on when confronted with the login screen and one of the images I’ve attached shows icons from the business where transactions have been made. This briefly worked for a few business many years ago but I’ve never seen one since. 95% of them show on monzo and tally seem to think they show on the tally app but they don’t, or at least they don’t on my phones.
@JonnyE thanks for sharing this and that you can login.
As for testing, as I said we test across a number of different devices and operation systems both in a test environment and live when the app is made live.
As for icons of business showing we have a growing list and this will continue to grow over time.
Again this evening tried to logon to the account to have to start over with sms code verification. It’s quite literally every single time I use the app.
